Angry AirtelTigo Customers Storm Offices Over Poor Network Quality

Scores of customers of AirtelTigo have besieged the Ring-road office and other outlets of the company in Accra over poor network quality.

Some of the irate customers say their network has not been working since Sunday.

“My network has been on and off since Sunday. Sometimes it could be off the entire day and we don’t know what is happening.  I thought it was just me but many others have also come with similar reports,” an angry customer told Tuesday.

Officials of the company who appear overwhelmed by the presence of the customers are in the process of changing the faulty Sim cards for the customers.

The company recently completed  consolidation works in the Northern, Upper East, Upper West, Brong Ahafo and Ashanti regions to become one big network.

Over the past six months, AirtelTigo has invested significantly in its network upgrade and consolidation, which will offer an enhanced customer experience nationwide. The company has increased its 3G population coverage across the five stated regions and will continue enhancing the network experience in coming months.

The next phase of the upgrade will cover the Eastern, Volta, Western and Central Regions which will be completed in September. Greater Accra region will follow soon after that. This is all part of AirtelTigo’s plan to fulfil its commitment to deliver a bigger, better and stronger network to its customers, management noted.

Source: Ghana/